Returns and Refunds

Effective date: August 3, 2026

Returns

We accept returns unless the product has been intentionally destroyed or has been damaged by the customer. Customer-caused damage includes damage from misuse, improper handling, alteration, incorrect installation, failure to follow supplied instructions, or use outside the product's described purpose. This exclusion does not limit rights that cannot legally be waived.

Contact jeff@retrofitinnovations.com before sending a return. Return-shipping responsibility is decided case by case. Retrofit Innovations generally pays return shipping when appropriate for the circumstances, and the return authorization and instructions will state whether Retrofit Innovations or the customer is responsible for return shipping for that specific return. Do not send an item until you receive those instructions.

We may inspect a returned item before approving a refund. We will notify you after inspection if the refund is approved or if we need more information. We generally submit an approved refund through the original PayPal-managed payment path within about one week after inspection and approval, unless another method or timing is required by law. PayPal, a card issuer, or a bank may take additional time to post the refund after we submit it.

Items damaged on arrival

We will replace an item that arrives broken or damaged. Contact us promptly after delivery and keep the item and packaging while we review the issue. We may request reasonable photographs or carrier information needed to confirm the damage and arrange the replacement. If a replacement cannot reasonably be supplied, we will provide the remedy required by applicable law.

Contact us

Questions about a return, refund, or damaged delivery may be sent to jeff@retrofitinnovations.com or through our Contact Us page.